Duration
12 Weeks
Fees
Kshs. 14,000 Per Month
7
Comprehensive Modules
1
Hands-on Troubleshooting Project
80+
Core Content Hours
Curriculum Deep Dive
Your Gateway to a Career in Technology Support and Infrastructure
Explore the foundational knowledge and practical skills required for IT support and network administration.
Intro to IT & Hardware
Duration: Approx. 1 Week
Learning Objectives
- Understand the role of IT support and various IT career paths.
- Identify and explain common computer hardware components.
- Learn basic assembly and troubleshooting of computer systems.
Topics Covered
-
IT Support Roles & Skills
Help Desk, Desktop Support, Field Service / Soft skills (communication, problem-solving)
-
Computer Components
CPU, RAM, Motherboard, Storage (HDD/SSD), PSU / Input/Output devices
-
PC Assembly & Disassembly
Component installation / Safety procedures
-
Basic Hardware Troubleshooting
POST errors, Boot issues / Component failure signs
Operating Systems
Duration: Approx. 2 Weeks
Learning Objectives
- Install, configure, and manage Windows and Linux operating systems.
- Understand file systems, user management, and command-line interfaces.
- Perform basic OS troubleshooting and maintenance.
Topics Covered
-
Windows OS
Installation, Desktop Environment / File Explorer, Task Manager, Control Panel/Settings / User accounts & permissions
-
Linux OS (Basics)
Distributions (Ubuntu, CentOS overview) / File system hierarchy / Basic shell commands (ls, cd, mkdir, rm)
-
OS Management
Disk management, Device drivers / System updates & patching
-
OS Troubleshooting
System restore, Safe Mode / Driver issues
-
Virtualization (Conceptual)
VMware, VirtualBox overview
Networking Fundamentals
Duration: Approx. 2 Weeks
Learning Objectives
- Grasp fundamental networking concepts (OSI model, TCP/IP).
- Configure basic network devices (routers, switches).
- Troubleshoot common network connectivity issues.
Topics Covered
-
Network Models & Topologies
OSI Model, TCP/IP Model / LAN, WAN, MAN / Star, Mesh, Bus (conceptual)
-
Network Devices
Hubs, Switches, Routers, Access Points / Cables (Ethernet, Fiber)
-
IP Addressing
IPv4, IPv6 (basics) / Subnetting (intro) / DHCP, DNS
-
Network Protocols
HTTP, FTP, SMTP, POP3, IMAP / Ports
-
Wireless Networking
Wi-Fi standards (802.11) / Security (WPA2/3)
-
Network Troubleshooting
ping, ipconfig/ifconfig, tracert/traceroute / Cable testing
Cybersecurity Basics for IT Support
Duration: Approx. 1 Week
Learning Objectives
- Understand common cybersecurity threats and vulnerabilities.
- Implement basic security measures at the endpoint and network level.
- Recognize social engineering tactics and safe practices.
Topics Covered
-
Threat Landscape
Malware (viruses, ransomware) / Phishing, Social Engineering
-
Endpoint Security
Antivirus software / Firewall configuration (host-based)
-
Network Security Basics
Router security, Password policies / Basic Wi-Fi security
-
Data Security
Backups, Encryption (conceptual) / Physical security
-
User Security Awareness
Strong passwords, Phishing recognition
Mobile Devices & Cloud Computing (IT Support Focus)
Duration: Approx. 2 Weeks
Learning Objectives
- Support and troubleshoot common mobile device issues.
- Understand basic cloud computing concepts relevant to IT support.
- Identify and access cloud-based IT services.
Topics Covered
-
Mobile Device Support
Android & iOS basics / Troubleshooting common issues (connectivity, app crashes) / Mobile device management (MDM) concepts
-
Cloud Computing Overview
SaaS, PaaS, IaaS (definitions) / Public vs. Private vs. Hybrid Cloud
-
Cloud Services for IT Support
Cloud storage (OneDrive, Google Drive) / Email services (Office 365, G Suite) / Virtual Desktops (conceptual)
-
Basic Cloud Security
User authentication, Data privacy in the cloud
IT Service Management & Customer Service
Duration: Approx. 1 Week
Learning Objectives
- Learn effective customer service and communication skills for IT support.
- Understand IT Service Management (ITSM) principles and tools.
- Practice incident management and problem-solving methodologies.
Topics Covered
-
Customer Service Skills
Active listening, Empathy / Clear communication (verbal & written) / Handling difficult customers
-
ITSM & Ticketing Systems
ITIL framework (conceptual) / ServiceNow, Zendesk (overview) / Ticket lifecycle (Open, In Progress, Resolved, Closed)
-
Incident Management
Identifying, Prioritizing, Escalating incidents
-
Problem Management
Root cause analysis (RCA) basics
-
Documentation & Knowledge Bases
Creating helpful documentation / Self-service portals
Practical Project & Career Prep
Duration: Approx. 2 Weeks
Learning Objectives
- Apply all learned skills to solve real-world IT support and networking scenarios.
- Develop a professional IT resume and prepare for job interviews.
- Understand career pathways and continuous learning in IT.
Topics Covered
-
Simulated Troubleshooting Project
Diagnosing hardware, OS, network issues / Resolving security problems / Documenting solutions
-
Resume & Cover Letter Building
Tailoring for IT support roles / Highlighting technical & soft skills
-
Interview Skills
Common technical questions / Behavioral questions / Mock interviews
-
Networking & Professional Development
LinkedIn optimization / Industry certifications (CompTIA A+, Network+) / Continuous learning resources
Career Opportunities
This course provides the foundational and practical skills for a rewarding career in IT support and networking, preparing you for roles such as:
- IT Support Specialist / Help Desk Technician
- Network Support Technician
- Cybersecurity Analyst (Entry-Level)
- Systems Administrator (Junior)
- Cloud Support Specialist (Entry-Level)
Certification Alignment & Practical Skills
This course is designed to prepare you for industry-recognized certifications and equip you with hands-on problem-solving abilities.
CompTIA A+
Core hardware and software skills for IT support.
CompTIA Network+
Networking concepts, infrastructure, and troubleshooting.
Microsoft Certified: Modern Desktop Admin (Conceptual)
Provides a basic understanding of Windows client management.
Take the first step towards achieving your academic, career, and life goals.
Whether you're preparing for global opportunities or reskilling for the digital economy, Oval Training Institute is your trusted partner.
Contact Us: 0741518500 / 0741 426 603
Visit: www.oti.co.ke
Location: Zion Mall, 2nd Floor, Uganda Road, Eldoret
